Understand the appointment.
Confirm the authorised contact, service, practitioner and preferred location from the agreed scheduling source.
Manage appointments.
Automate reminders.
Answer administrative questions, find available appointments and send permitted reminders using your practice’s scheduling rules.
A REQUEST YOU RECOGNISESee your workflow in a demo
Handle requests like this.
Could I move my appointment to Friday afternoon at Alabang?
ImmensiteOf course po. I’ll check your appointment details and the available times before we make a change.
Appointment change
Customer
Can I move my dental cleaning to after lunch?
Monday · Dental cleaning
- Original time
- 10:00 am
- New time
- 2:30 pm
Visit moved · Reminder updatedFrom request to confirmed action.
See the records to check, the customer confirmations to collect and the actions to complete.
Find an available time.
Check the requested time and offer a suitable alternative. Ask for the customer’s confirmation before changing the appointment.
Confirm the visit.
Share the agreed time and permitted administrative reminders. Route medical questions to an authorised professional.
Solve common operational problems.
Keep appointment details when rescheduling.
The appointment, practitioner and authorised contact travel with a scheduling request.
Let patients confirm or reschedule.
Help the customer confirm or request a new time within the practice’s policy.
Route clinical questions to professionals.
Separate administrative work from clinical judgement and bring the question to the appropriate professional.
Does this provide medical advice?
No. The illustrated workflow covers administrative scheduling. Medical questions and clinical decisions belong with an authorised healthcare professional.
What needs to be connected?
We agree scheduling access, patient contact permissions, reminders and escalation rules with your practice before any pilot.
First pilots focus on Messenger orders, verified payments and permitted follow-up. These industry examples are illustrative; workflow scope and system access are confirmed before activation.
Explore other industries