Choose the first workflow.
Choose the unfinished work that matters: an unpaid branch order, an unconfirmed booking or an unanswered estimate. Our first pilots start with Messenger commerce; agree the outcome and scope together.
Set up your first AI workflow.
Connect your business information, define permissions and test a customer journey before activation.
Define what your agent can do.
Set the records to check, the actions to allow and the decisions that need your team.
And if I need an exception?
Immensite
A payment-term exception needs the booking manager.
Exceptions go to your team
Test workflows before launch.
Try the difficult request before the workflow goes live.
Here are the photo and order reference.
Immensite
The request is eligible po. Replacement stock is available. I’ve prepared it for your team’s review.
Replacement ready for review
Set actions and approval rules.
Change the time within the rules. Bring the fee exception to a manager.
Please move it. Thank you!
Immensite
Friday at 7 is confirmed po. Our manager has your fee request and booking details.
Time changed · fee in review
Review and improve agent guidance.
Turn a repeated question into a proposed improvement your team can review.
Looks right. Test it before enabling it.
Immensite
The rehearsal passed with your approved hours. Your team can now decide whether to enable the update.
Test passed · ready to approve
SETUP PROCESS
From discovery to activation.
Connect approved business records.
Identify the approved catalog, policies, order records and payment sources needed for that journey. Availability and access are confirmed during setup.
Set permissions and approvals.
Decide what Immensite may do, where it needs approval and when a person takes over. Branch rules and escalation paths belong in the plan.
Test errors and exceptions.
Try unavailable stock, an ambiguous request, a payment that does not match and a policy exception. Review the response and the resulting state together.
Launch the agreed pilot.
Enable the approved workflow when your team, connections and operating checks are ready. Review results before expanding its scope.
BRING YOUR BUSINESS
What we need from your team.
Your customer channel
Where your customers already talk to your team.
Your business systems
The facts, policies and records your team relies on.
Your approval owners
The owners of the workflow and its exceptions.
DATA & ACCESS
Control system access and data use.
We agree the systems, permissions and data needed for the chosen workflow before activation. Customer information is used to provide the connected business’s service.
We’re accepting demo and pilot enquiries. Illustrative site journeys do not establish that a specific integration is active or that a certification has been obtained. Production scope and data responsibilities are agreed before activation.
Contact our team.
hello@taormina.ai
COMMON QUESTIONS
Setup questions.
What is available now?
Our first offer is a focused Messenger sales journey: approved product answers, order preparation, checkout, payment verification and permitted follow-up. We agree connections and activation with your team; bookings and other workflows are scoped separately.
Can we start with several branches?
Yes, if those locations share an agreed workflow and reliable sources. We confirm branch rules and responsibilities before activation.
How long does setup take?
Scope and system access determine the timeline. We agree the onboarding plan after discovery rather than promise a universal launch date.
Will it work in our customers’ language?
We review your customer language, tone and examples during setup, then test the agreed experience.
How is pricing set?
We discuss conversation volume, workflow scope and onboarding requirements with you. Request a demo to explore the right pilot.